Frequently Asked Questions

1. WHAT IS THE RETURN POLICY?

All the information regarding product returns can be found in our Return Policy page. If you still have any more questions leave us a message via Contact Us section. 

2. WHAT ARE THE SHIPPING OPTIONS?

We provide free shipping on most of products in all the serviceable countries. Various shipping options are displayed alongside the product for you to choose from. 

WHAT ARE THE INTERNATIONAL TAXES, DUTIES, ETC. THAT I HAVE TO PAY?

At esentials usually covers all the taxes, duties and shipping to provide you the best price on a product so you don't have to worry about that. In any extreme circumstances where an order is seized at the airport, customers will have to pay for duties.

WHEN WILL I RECEIVE MY ORDER?

The shipping time for your product is displayed alongside the shipping option that you opt for. Free shipping will take a little longer but if you want to get your products shipped early, you can look out for our fast shipping options. 

WHAT DO I DO IF I NEVER RECEIVED MY ORDER?

At esentials we strive to produce the best customer service to everyone, so this is rarely going happen. If under any unfortunate condition you do not receive the order, you can send us a message and we will send you a new order right away. 

WHAT DO I DO IF I RECEIVED A DEFECTIVE ORDER?

If you have received a defective product, leave us a message on the Contact Us section and our sales team will help you with the further course of action.

HOW DO I MAKE CHANGES TO AN ORDER I’VE ALREADY PLACED?

If you want to make any changes to your existing order, Contact us within 48 hours of placing the order and your changes will be gleefully entertained.